Safe together in Ski amadé

Information about COVID-19

Important information

Currently, our ski resorts are closed expected until the 23rd of December due to the governmental Covid-19 regulations.

Here you can find the planned opening dates of the ski areas.

Skiing is an outdoor sport and it has been proved that it is very beneficial for your health. You are outdoors in the fresh mountain air, stocking up on vitamin D and moving a lot. The upcoming winter will be a little bit different, but one thing is for sure: Ski amadé and the ski resorts will enforce all necessary measures so that as soon as we can reopen, you can experience Austria’s greatest ski paradise in the safest possible way. Additionally, we ask you kindly to respect our COVID-19 regulations, so that we can be safe together.

For now, you can find out how skiing will take place in winter 20/21.
We hope to be able to welcome you back as soon as possible.

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All information will be continuously updated. Last update on 02.12.2020.
The current legal regulations apply. All information is subject to change.

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Safe together in Ski amadé

Corona safety measures for the ski operation in Ski amadé

A face mask is to be worn at all times, in the ski bus, in the ski depot, at the cashier’s desks and in the lift facility areas already while queuing and in all cable cars.

In order to guarantee everybody’s safety, the requirement to wear a face mask in the prescribed areas applies, without exception, to every guest over the age of six.

As well as the better known face masks,  scarves and bandanas can also be used (according to the most current information), so long as they are tightly fitting. Whatever is worn for protection should be changed and washed regularly, at the very latest when it gets damp.

A face mask suitable for winter sports will be issued once with each ticket purchase.

On the slopes a face mask is not necessary.

All cable cars and lifts will be aired as best as possible – Please ensure you air adequately during your ride (open windows, open the weather protection cover, etc.)

Disinfection possibilities are in the toilet facilities, at the ticket office area and in the ski depots.

All employees, who come into direct contact with customers, will wear a face mask or will be separated from the guests with a suitable safety measure (e.g. Plexiglass).

As with all public methods of transport, a face mask must be worn and this is also the case with the cable car and chairlift. This means that the cable cars and chairlifts can be used to their full capacity (e.g. 8 people in an 8-man cable car and 6 people on a 6-man chairlift, exception aerial tramways).

Guests will be made aware of the current Corona safety regulations by means of signs and loudspeaker announcements on site.

All lift facilities (cable cars, chairlifts,…) will be regularly disinfected.

All cable cars are public forms of transport and are subject to the same regulations.

The employees of the cable car companies are trained or instructed in Corona safety measures according to uniform guidelines and regulations.

All employees of the lift companies will be tested for Covid-19 at the beginning of the winter season or when they are hired and then will undergo daily health checks (checking temperature, checking for symptoms). If there is any suspicion, then tests will be carried out immediately and the employees are then to immediately isolate from the company/organisation.

The cable car companies each have one employee who is responsible for planning and implementing measures against Corona.

By using the Contact Tracing APP 'STOP CORONA' of the Austrian Red Cross you are helping to tackle to spread of the Corona virus – it is recommended that you use this.

Download app here

Maintain a minimum distance of one metre in the following areas: When queuing at the ticket offices, when queuing at the lift stations and ski bus stops, in all buildings accessible to the public. This regulation also applies if a face mask is being worn.

If, due to the number of passengers, and during boarding and leaving the lifts, and in the gondolas and lifts themselves, it is not possible to maintain a distance of at least one metre, this rule can be deviated from in exceptional cases if a face mask is being worn.

Tickets

You have the following possibility to order your lift pass contactless online

Please make use of this at www.skiamade.com/ticket

Get to ticketshop here

Ski amadé lift passes will be reimbursed (depending upon usage) in the case of a Corona lockdown.

Further information concerning season passes can be found here.
Further information concerning multiday ski passes can be found here.

Top up an existing lift pass (KeyCard) online at the ticket shop using the 16-digit data carrier number on the back.

Order your lift pass at the online ticket shop and select the pick up option. Use the QR code to pick up the ticket at the ticket machine (or at the cash desk).

Register to become part of the new my Ski amadé Friends Club and receive, besides many other benefits on holiday packages or partner company offers, a personal Friends Card, which can be used as a lift pass and can always be topped up contactless.

If you order your lift pass at the online ticket shop via postal delivery, then you will automatically receive it through the post to your address.

Hotels & Accommodation

Currently, all accommodation facilities are closed until the 6th of January due to the governmental Covid-19 regulations.

As soon as we have more detailed information about the reopening of the accommodation facilities, you will find it here. To get an idea of how the safety measures in the accommodation facilities could be like after reopening, we have listed the ones for you here, which applied until the 3rd November before the closing. We hope to welcome you back as soon as possible.

Here you will find the currently applicable measures of the COVID-19 Protection Measures Ordinance

                       

  • 1 metre minimum social distancing in administration areas and for guests from different visitor groups
  • Mandatory wearing of face masks for staff who have contact with customers when entering general accessible areas in closed rooms
  • 1.5 metres minimum social distancing in common bedrooms between people who do not live in the same household

Gastronomy (on the mountain) & Après ski

Currently, all restaurants and bars are closed until the 6th of January due to the governmental Covid-19 regulations.

As soon as we have more detailed information about the reopening of the restaurants, you will find it here. To get an idea of how the safety measures in the restaurants & bars could be like after reopening, we have listed the ones for you here, which applied until the 3rd November before the closing. We hope to welcome you back as soon as possible.

Here you will find the currently applicable measures of the COVID-19 Protection Measures Ordinance

                       

  • Face masks are compulsory in closed rooms for staff and guests – exept at the table
  • 1 metre minimum social distancing between the tabales. The minimum social distancing towards guests from a different visitor group needs to be respected
  • A maximum of 6 people (plus minors) per visiting group is allowed
  • Closing time in the provinces of Styria 1 am and Salzburg 10pm
     
  • Mandatory registration in the ski huts
    This is how it works: Scan the QR code with your mobile phone and enter your contact details. If there was an infected person in the hut at the same time as you were there, you will be informed via contact tracing. Check out again after your stay. For an example of the QR code see here.
  • No consumption of food and drinks in the immediate vicinity of the issuing point
  • In closed rooms, the consumption of food and drinks is only allowed while seated
  • No consumption in front of the catering facility after the closing hour
  • Self-service is permitted, provided the risk of infection can be minimized by special hygienic measures

There won’t be any Après ski as it used to be. There will be no consumption of food and drinks in the immediate vicinity of the issuing point and consumption will only be allowed whilst seated. Background music will be reduced to an easy listening volume.

Ski School Information

Appropriate reproduction of the policy paper "Health Protection and Winter Tourism" – Concept of the Austrian Ski School Association

Upon entering public places people are required to keep at least one metre apart if they do not live in the same household, from other groups and between parents and other parents. In the front office area of the ski schools, suitable room separation will be implemented, (e.g. Plexiglass).

A face mask must be worn if the minimum distance of one metre cannot be upheld, e.g. for absolutely necessary assistance during snow sports lessons or for assistance after falls (to get up etc.).

Registration of the ski school guests in accordance with the data protection regulations is required.

If possible, courses should be booked online. Please inform yourself on your chosen ski schools’ website or via telephone with regards to the respective use.

In order to make the social distancing rule (1 metre distance) simpler, manageable groups will be selected and this from the very start. Groups should then be kept as they are as best as possible.

The meeting places will be chosen to be as spacious as possible. Course schedules will be planned as far as possible in advance to avoid large group gatherings.

When using cable cars, the regulations of the cable cars must be observed. Please observe the signs and loudspeaker announcements on site.

Employees of the ski schools are trained and instructed in Corona safety measures according to uniform guidelines and regulations.

Ski schools and other related rooms, such as warming-up rooms, kindergartens and restaurants, as well as teaching aids and tools, toys etc. will be disinfected more times a day, depending upon usage.

At the children’s adventure world, toddlers are taught – this means keeping the social distance is not possible. Therefore, the snow sports instructors will wear a face mask, which is suitable for snow sports in order to be able to implement safety measures as quickly as possible.

Snow sports instructors who arrive from abroad must present a negative SARS-COV2 test to the ski school owner upon arrival. Regular SARS-COV2 testing of snow sport instructors and staff who have contact with ski school guests is planned.

Supervision of children in the ski schools

                

The supervision of children will be possible under special hygienic conditions. More detailed information regarding this is currently being worked out and you will be able to find it here.

Please inform yourself in advance with regards to the specific measure on the respective website of the ski schools. In any case, there will be hygienic measures fitting to the age of the children, keeping the social distance, the use of a face mask if it falls short of this, and a lot of time under supervision and moving around outside, whilst maintaining all the necessary hygienic measures.

In any case:

If you, your fellow travellers or children feel ill, please stay in your room, do not go skiing, do not come to gastronomic facilities or to snow sports lessons. Please inform your host immediately about your symptoms. If you, fellow travellers or children suffer from corona symptoms (fever, dry cough, aching limbs, sore throat, shortness of breath or loss of sense of taste or smell), please call the Health Hotline 1450 for further clarification of the symptoms.

Additional information

Current regulations in the cable cars

Note

All contents of this page have been compiled in the best of the editor's knowledge and belief. All contents and information may be subject to alterations. State regulations form the legal basis for operation. Information and material regarding protective measures have been provided by the Austrian Chamber of Commerce – Division Ropeways.